Defining Characteristics a | Representative Example of Content Coded |
---|---|
Non-judgmental, respectful and accepting (n = 37) b | “A major theme discussed by patients was the importance of building supportive relationships. Patients expressed a desire to work with staff who possessed qualities such as empathy, understanding, trust, respect and expertise and described feeling accepted in these relationships. Patients who perceived staff to be nonjudgmental in their approach described that this reduced their feelings of shame.” [51] |
Empathy, understanding, warmth, kindness, supportive (n = 32) c | “The nurse engages in caring relationships with patients with the purpose of helping them to handle a complex and intricate health problem in a dignified manner, acknowledging the therapeutic effects of feeling being understood as a patient.” [43] |