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Table 1 Summary of domains, indicators and methods of measurement for each indicator

From: Development and psychometric validation of a novel patient survey to assess perceived quality of substance abuse treatment in South Africa

Domain

Indicator

Mode of measurement

Patient Survey

Treatment records

Administrative data from services

Effectiveness

Decreased substance use

✓

✓

 

Increased/retained employment or return to/stay in school

 

✓

 

Increased retention in treatment

 

✓

✓

Reduced sexual (HIV) risk behaviour

✓

✓

 

Improved quality of life

✓

  

Improved social connectedness

✓

  

Efficiency

Length of delay in obtaining treatment

 

✓

✓

Percentage of available treatment slots used

  

✓

Person-centered services

Proper assessment of client occurs (e.g., screening/assessment for mental illness and HIV/AIDS)

  

✓

Client participation in the development and execution of the treatment plan

✓

 

✓

Treatment is personalised to fit individual client’s needs

✓

  

Client received programme with linguistically and culturally appropriate content

✓

  

Access

Length of time from request for services to first service

✓

✓

 

Affordability

✓

  

Equity- access to services is equitable for different age, race, and gender groups

✓

✓

 

Access to HIV testing and counselling and HIV risk reduction services

✓

✓

 

Quality

Clients’ are engaged with the treatment programme

✓

  
 

Clients’ perceptions of services received are positive

✓