Domain | Indicator | Mode of measurement | ||
---|---|---|---|---|
Patient Survey | Treatment records | Administrative data from services | ||
Effectiveness | Decreased substance use | ✓ | ✓ | |
Increased/retained employment or return to/stay in school | ✓ | |||
Increased retention in treatment | ✓ | ✓ | ||
Reduced sexual (HIV) risk behaviour | ✓ | ✓ | ||
Improved quality of life | ✓ | |||
Improved social connectedness | ✓ | |||
Efficiency | Length of delay in obtaining treatment | ✓ | ✓ | |
Percentage of available treatment slots used | ✓ | |||
Person-centered services | Proper assessment of client occurs (e.g., screening/assessment for mental illness and HIV/AIDS) | ✓ | ||
Client participation in the development and execution of the treatment plan | ✓ | ✓ | ||
Treatment is personalised to fit individual client’s needs | ✓ | |||
Client received programme with linguistically and culturally appropriate content | ✓ | |||
Access | Length of time from request for services to first service | ✓ | ✓ | |
Affordability | ✓ | |||
Equity- access to services is equitable for different age, race, and gender groups | ✓ | ✓ | ||
Access to HIV testing and counselling and HIV risk reduction services | ✓ | ✓ | ||
Quality | Clients’ are engaged with the treatment programme | ✓ | ||
Clients’ perceptions of services received are positive | ✓ |