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Table 4 Client Experience of Care and Perceived Barriers

From: Substance abuse treatment client experience in an employed population: results of a client survey

  Weighted percent (standard error)
  Total Prior treatment users First-time treatment users
Client perception of how much treatment helped:    
   A lot 63.3 (4.0) 72.9 (5.5) 56.3 (5.5)
   Some 21.0 (3.3) 17.5 (4.6) 23.5 (4.7)
   A little/not at all 15.7 (3.1) 9.6 (3.8) 20.2 (4.4)
Client believes SA provider communicated with PCP 18.4 (3.3) 15.2 (4.7) 20.8 (4.5)
Any times in past year when client stopped treatment sooner or received less treatment than wanted 27.6 (3.7) 34.0 (6.1) 23.0 (4.6)
(if so) Client-reported reasons:    
   Treatment was not working 19.8 (6.4) 28.3 (10.1) 10.7 (7.2)
   Time or location inconvenient 23.2 (6.7) 30.0 (10.1) 16.0 (8.6)
   Problems with coverage or cost 55.2 (8.2) 53.5 (11.0) 57.0 (11.3)
   Treatment staff were insensitive to cultural background (e.g., race, ethnicity, religion, age, sexual orientation, language preference) 2.7 (2.7) 0.0 5.5 (5.3)
   Other problems with service provider 19.0 (6.1) 13.3 (7.5) 25.1 (9.2)
  1. All comparisons based on prior use of treatment are not statistically significant at p < .05. Chi-square tests used for all comparisons.