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Table 4 Client Experience of Care and Perceived Barriers

From: Substance abuse treatment client experience in an employed population: results of a client survey

 

Weighted percent (standard error)

 

Total

Prior treatment users

First-time treatment users

Client perception of how much treatment helped:

   

   A lot

63.3 (4.0)

72.9 (5.5)

56.3 (5.5)

   Some

21.0 (3.3)

17.5 (4.6)

23.5 (4.7)

   A little/not at all

15.7 (3.1)

9.6 (3.8)

20.2 (4.4)

Client believes SA provider communicated with PCP

18.4 (3.3)

15.2 (4.7)

20.8 (4.5)

Any times in past year when client stopped treatment sooner or received less treatment than wanted

27.6 (3.7)

34.0 (6.1)

23.0 (4.6)

(if so) Client-reported reasons:

   

   Treatment was not working

19.8 (6.4)

28.3 (10.1)

10.7 (7.2)

   Time or location inconvenient

23.2 (6.7)

30.0 (10.1)

16.0 (8.6)

   Problems with coverage or cost

55.2 (8.2)

53.5 (11.0)

57.0 (11.3)

   Treatment staff were insensitive to cultural background (e.g., race, ethnicity, religion, age, sexual orientation, language preference)

2.7 (2.7)

0.0

5.5 (5.3)

   Other problems with service provider

19.0 (6.1)

13.3 (7.5)

25.1 (9.2)

  1. All comparisons based on prior use of treatment are not statistically significant at p < .05. Chi-square tests used for all comparisons.