Table 4 Key features of a good AOD service
Key Features | n % (n = 70) |
|---|---|
Supportive staff | 39 (56%) |
Location (i.e., accessible by public transport, not too far to travel) | 15 (21%) |
Suitable environment (i.e., calm, clean, quiet) | 12 (17%) |
Accessible opening hours (i.e., including outside of business hours: evenings and weekends) | 12 (17%) |
Staff personally experienced with drug use | 11 (16%) |
Case management | 9 (13%) |
Immediate/quick appointment (i.e., no waiting lists) | 9 (13%) |
Accurate information made available | 5 (7%) |
Individually tailored treatment, with multiple treatment options and client input | 5 (7%) |